Quereinstieg im Kundenservice (m/w/d) im Bankenwesen
Core
Handling telephone inquiries from private customers and small businesses, routing specific issues to the relevant department, and advising existing customers on online banking.
Role type
Customer service representative (banking)
Builds
Customer support and sales for private customers and small businesses
Domain
Banking and financial services
Deliverable
client delivery
Required skills
telephone communication, issue identification, online banking knowledge, MS Office, customer acquisition
Responsibilities
Answering phone calls from private customers and small businesses, Advising customers on online banking, Routing inquiries to the appropriate department, Handling complaints, Acquiring new customers