Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
IT support specialist responsible for implementing, maintaining, and troubleshooting IT systems and user requests.
Role type
IT Helpdesk Technician
Builds
IT infrastructure stability and user productivity
Domain
Enterprise IT Support
Required skills
Active Directory administration, Exchange management, SAP support, Windows 10/11 troubleshooting, iOS device management, Office 365 administration, ticketing system proficiency, network server administration (DFS, DHCP, Print Servers)
Preferred skills
ServiceNow experience, English communication skills
Technologies
Microsoft Active Directory, Exchange, SAP, Windows 10/11, iOS, Office 365, ServiceNow, DFS, DHCP
Responsibilities
Classify, analyze, and resolve technical support tickets via phone, remote software, or ticketing systems; Administer user accounts and permissions; Troubleshoot hardware and software issues on desktops, laptops, tablets, and mobile devices; Document solutions in a knowledge base; Collaborate with external service providers.