IT-Support (m/w/d)
Core
Central point of contact for customer support, handling 2nd-level support challenges via phone and email.
Role type
IT Support Specialist (2nd-Level)
Builds
Support services for clients
Domain
IT Infrastructure & Helpdesk
Deliverable
client delivery
Required skills
Active Directory management, SCCM software distribution, Stammdaten (master data) maintenance, 2nd-level troubleshooting, phone and email support
Preferred skills
IT education or degree, prior IT support experience, structured problem-solving approach
Technologies
Active Directory, SCCM