Sachbearbeiter Forderungsmanagement (m/w/d)
Core
Handling phone and written requests from debtors, their representatives, and enforcement authorities, including communication with external law firms.
Role type
Collections specialist
Builds
Debt recovery processes for a financial institution
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
Debt collection, phone customer service, negotiation, structured work, software proficiency
Preferred skills
Legal assistant background, office management experience
Responsibilities
Process phone and written inquiries from debtors and enforcement bodies, communicate with assigned law firms, make independent decisions within the mandate, optimize existing processes