Senior Vendor Manager Application Operations (m/w/d)
Core
Managing external IT service providers for application operations, ensuring service quality, SLAs, and contractual performance.
Role type
Senior Vendor Manager (Application Operations)
Builds
Application operations services on Azure with workload automation
Domain
Banking / IT Operations / Outsourcing
Deliverable
dashboards & analysis
Required skills
IT Service Management, SLA/KPI management, Incident/Problem/Escalation management, IT Risk Management, Outsourcing management, Regulatory compliance (DORA, BAIT, MaRisk), Contract negotiation, Stakeholder management
Preferred skills
Experience in banking/finance, Azure environment knowledge, Nearshore travel readiness
Technologies
Azure
Responsibilities
Steer and monitor external providers for application operations, Ensure agreed service quality and adherence to SLAs/KPIs, Conduct and moderate regular service reviews with the service provider, Create and prepare management and service reports, Analyze and evaluate operational, performance, and quality metrics, Coordinate and manage critical operational incidents and escalations, Identify and manage risks and performance deviations, Collaborate with internal interfaces (business units, InfoSec, Compliance, Procurement), Participate in audits and regulatory requirements
Seniority
Senior, hands-on IC
