Carrier & Customer Relationship Manager (m/w/d)
Core
Analyze and monitor transport processes and shipment data, create reports and recommendations for clients and stakeholders, and manage operational challenges and escalations.
Role type
Carrier & Customer Relationship Manager
Builds
Transport and Control-Tower processes with focus on quality, efficiency, and service
Domain
Logistics / Supply Chain Management
Deliverable
dashboards & analysis
Required skills
Transport process analysis, KPI management, operational logistics, carrier management, project planning, process optimization, digitalization, stakeholder communication
Preferred skills
Experience in 4PL environment, structured problem-solving
Technologies
Control Tower systems, reporting tools
Responsibilities
Analyze and monitor transport processes and shipment data, create reports and recommendations, manage operational challenges and escalations, plan and implement projects for process optimization and digitalization, coordinate with transport service providers on performance and quality, serve as central contact for clients on transport-related questions
