Administrator IT-Services & Anwenderbetreuung (m/w/d)
Core
IT service administrator responsible for user support, Windows client administration, and IT asset management.
Role type
mid-level IT service administrator
Builds
IT support services and user onboarding for a company in Ludwigshafen
Domain
IT services / Windows environment
Required skills
Windows client administration, server administration, network administration, ticket system management, IT asset management, technical documentation, user account management
Preferred skills
English (business level), project planning
Technologies
Windows, Microsoft environment, ticketing systems
Responsibilities
Setup, maintenance, and administration of Windows clients; collaboration with external IT service providers; creation and maintenance of technical documentation and user guides; management of user accounts and access rights within the Microsoft environment; analysis, prioritization, and handling of support requests via the ticket system; tracking and resolution of incidents; organization and maintenance of IT hardware assets and selected network components; planning and execution of IT-related projects; IT onboarding of new employees including workstation setup and personal introduction