Kundenberater Mobilitätslösungen (m/w/d)
Core
Customer advisor for fleet and mobility solutions, serving fleet managers, drivers, and end customers with leasing contracts and service management.
Role type
Customer advisor (fleet and mobility solutions)
Builds
Leasing contracts and mobility solutions for corporate fleets
Domain
Automotive fleet management and mobility services
Deliverable
client delivery
Required skills
Customer relationship management, contract administration, claims processing, data management, internal coordination
Preferred skills
Affinity for vehicles and manufacturers, MS Office proficiency, English language skills
Responsibilities
Serve as contact person for fleet managers, drivers, and end customers regarding leasing contracts and mobility solutions; Handle customer inquiries and support ongoing contract management; Record and coordinate damage cases including claims processing; Maintain customer and contract data and execute contract adjustments; Collaborate with internal departments to ensure smooth service processes and high customer satisfaction
