Order Manager
Core
Manage the entire Order-to-Delivery process from order entry to final delivery, ensuring information flow and on-time delivery for customers.
Role type
Order Manager
Builds
Order-to-Delivery process
Domain
Logistics and Supply Chain
Required skills
Order management, Logistics coordination, ERP systems (SAP, Navision, MS Dynamics), Customer communication, Process optimization, Data analysis, Forecasting, Documentation (shipping/customs), Stakeholder coordination
Preferred skills
International shipping knowledge, English (fluent), Additional languages
Technologies
SAP, Navision, MS Dynamics, MS Office
Responsibilities
Verify incoming customer orders and resolve discrepancies, Monitor delivery schedules and material availability, Coordinate internal departments (Logistics, Purchasing, Production) and external partners, Communicate order status and delivery times with customers, Manage shipping processes and create shipping/customs documents, Handle complaints and delivery deviations, Analyze order/delivery processes and create reports/forecasts, Maintain customer and product master data, Support process optimization and digitalization projects
Seniority
Mid-level, hands-on IC
