COE Manager, GCM, Global Contract Logistics (m/f/d)
Core
Manager of the Global Customer Management (GCM) Center of Excellence, providing strategic support and standards harmonization to global, regional, and local customer and operations teams.
Role type
Senior Center of Excellence Manager (Strategy & Operations)
Builds
Global GCM program landscape, standards, harmonization frameworks, and continuous improvement initiatives.
Domain
Contract Logistics / Supply Chain Management
Required skills
Strategic planning, Program Management, Change Management, Process Improvement, Stakeholder Management, Cross-functional collaboration, Data analysis, Presentation design, Risk management, Business acumen
Preferred skills
Third-party logistics experience, Master's degree, Additional languages beyond English, E2E experience across sales/strategy/consulting/supply chain
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Manage GCM CoE activities to align program development with operations across Safety, Security, Sustainability, Quality, IT Systems, Training, CIP, Operations Excellence, and Innovation. Develop, align, and implement processes and tools to improve business performance. Lead communication strategy for CoE program scope to promote company strategy and priorities. Co-manage change management programs linked to CoE scope supporting customer strategy. Identify, design, and implement continuous improvement initiatives. Measure and report impact of initiatives. Collaborate with GCM Business Management to align overall strategy and future growth. Build and maintain relationships across all organizational levels and act as the senior global interface to customer stakeholders. Drive the GCM global strategic planning process (roadmap) and associated supporting programs. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals. Implement CoE continuous auditing culture and drive performance across all global sites via key metric monitoring and risk escalation. Communicate proactively across business units to gain feedback, buy-in, and alignment. Drive best practice identification and implementation.
Seniority
Manager, strategic leadership & cross-functional coordination