Customer Service Agent Banking (m/w/d)
Core
Providing telephone-based inbound customer service and advisory support for banking and credit card matters.
Role type
Customer Service Agent (Inbound)
Builds
Customer satisfaction and service delivery for a financial institution.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Telephone communication, digital tools proficiency, customer advisory, knowledge transfer
Responsibilities
Handling inbound customer inquiries and orders, supporting digital service usage, identifying potential customers and referring them to advisors, mentoring new colleagues