Customer Success Manager - Finanzbuchhaltung / SaaS (m/w/d)
Core
Customer Success Manager for a cloud-based financial accounting SaaS, focusing on onboarding, support, and content creation for E-commerce and SaaS clients.
Role type
Customer Success Manager (SaaS)
Builds
Cloud-based financial accounting software for in-house bookkeeping and tax advisory workflows
Domain
FinTech / Financial Accounting / SaaS
Deliverable
product features
Required skills
Financial accounting knowledge (double-entry bookkeeping, chart of accounts SKR 03/04, VAT), SaaS customer support, content creation, project management, communication in German and English
Preferred skills
Experience with DATEV or similar accounting systems, knowledge of tax advisory workflows
Technologies
Zendesk, HubSpot, Slack, Google Workspace, Notion, DATEV
Responsibilities
Conduct demo calls and webinars to understand customer requirements, guide customers through software setup and usage, handle support tickets regarding accounting and tax questions, present and implement cloud integration solutions, collaborate with onboarding and automation teams, create content like blog posts and templates
Seniority
Mid-level, hands-on IC