IT Support Specialist - Telekommunikation
Core
Providing 1st and 2nd level technical support for DSL, fiber, WLAN, and VoIP issues with direct customer contact.
Role type
IT Support Specialist (Telecommunications)
Builds
Resolves technical inquiries and network disturbances for end customers.
Domain
Telecommunications / Consumer Internet
Deliverable
client delivery
Required skills
Technical support, Helpdesk, Network analysis, DSL, Fiber optics, WLAN, VoIP, Ticketing systems, CRM
Responsibilities
Handling technical inquiries via phone and ticketing system, Analyzing and resolving disturbances in DSL, fiber, WLAN, VoIP, and home networks, Documenting and prioritizing technical requests, Collaborating with internal departments, Contributing to continuous improvement of support and service processes