Key User Service Processes / SAP C4C (m/w/d)
Core
Managing and continuously developing business processes and digital tools in the After-Sales environment.
Role type
Key User / Process Management Specialist (SAP C4C)
Builds
Digital service and E-Commerce processes
Domain
Automotive After-Sales / SAP C4C
Required skills
Process management, After-Sales operations, SAP C4C, SAP SD, E-Commerce processes, IT vendor collaboration, Documentation, Training delivery
Preferred skills
Key-User network management, System testing coordination
Technologies
SAP C4C, SAP SD
Responsibilities
Analyze existing processes and identify optimization/digitalization potential, Conduct and support system and process tests, Create process and user documentation, Plan and conduct training sessions, Collaborate with business units, IT service providers, developers, and the Key-User network, Support the development of digital service and E-Commerce processes
Seniority
Mid-level, hands-on IC