Business Process Manager After Sales (m/w/d)
Core
Managing and optimizing existing business processes and digital tools in the After-Sales and Service environment for an industrial customer.
Role type
Business Process Manager (After-Sales)
Builds
Optimized business processes and digital tools for an industrial customer's After-Sales and Service operations.
Domain
Industrial After-Sales and Service
Required skills
SAP (especially SAP SD), SAP C4C / SAP Sales & Service Cloud, process analysis, staff training, documentation, MS Office, E-Commerce process understanding
Preferred skills
Experience collaborating with IT service providers, developers, or internal IT departments
Responsibilities
Continuous development and maintenance of After-Sales processes and tools, conducting tests, analyzing and evaluating optimization potential, conducting employee training and creating documentation, close collaboration with the existing Key User network