Technical Client Service Manager / Customer Success Manager (m/w/d)
Core
Central liaison between enterprise financial clients and internal product/development teams, ensuring optimal use of cloud-based platforms and digital interfaces.
Role type
Senior Technical Client Service Manager / Customer Success Manager
Builds
Cloud-based platforms, software services, and digital interfaces for financial institutions
Domain
Financial services / Banking / SaaS
Deliverable
client delivery
Required skills
Cloud architecture understanding, API integration, stakeholder management, technical troubleshooting, solution architecture evaluation, account management, feature rollout support
Preferred skills
Banking or financial services industry experience, modern IT architecture knowledge
Technologies
Cloud platforms, APIs, digital interfaces
Responsibilities
Coordinate customer integration and usage of cloud platforms and software services; Manage a fixed portfolio of existing clients and understand their business/technical requirements; Translate and evaluate customer technical requirements for internal teams; Provide technical support and troubleshoot system architecture or performance issues; Advise clients on maximizing potential from software and platform solutions
Seniority
Senior, hands-on IC
