E-Commerce Auftragssachbearbeiter (m/w/d)
Core
Operative Steuerung des E-Commerce-Geschäfts durch Bearbeitung von Kundenaufträgen, Überwachung von Lieferungen und Klärung von Lieferabweichungen.
Role type
E-Commerce order processing specialist (logistics)
Builds
Efficient order processing and logistics execution for E-Commerce clients
Domain
E-Commerce & Logistics
Required skills
Order management, shipment tracking, customer communication, logistics process coordination, complaint handling, capacity planning, data analysis, report creation, process improvement
Preferred skills
MS Office (Excel), TMS systems, data processing
Technologies
TMS systems
Responsibilities
Processing and monitoring of customer orders in the E-Commerce environment, tracking ongoing shipments and deliveries, handling delivery status inquiries and proof of delivery, communicating with warehouse, carriers, and customers, resolving delivery discrepancies and damaged or undelivered shipments, processing customer complaints, supporting capacity planning, maintaining logistics data and order information, creating regular evaluations and reports, contributing to process improvements in daily operations
