Software Support Specialist (m/w/d)
Core
Providing 2nd-level software support and service delivery for logistics customers, including system maintenance, change requests, and project onboarding for WCS/MFC systems.
Role type
Senior IC software support specialist (logistics IT)
Builds
Maintains and supports WCS, MFC, and OFS systems for international logistics clients
Domain
Logistics IT / Warehouse Control Systems
Required skills
2nd-level support experience, Java development, Oracle databases, WCS/MFC system knowledge, change request management, international project onboarding
Preferred skills
Automation environment knowledge, WMS understanding, complex technical system landscape experience
Technologies
Java, Oracle, WCS, MFC, OFS (via careerplan.io/jobs/12288-4954406327-S-software-support-specialist-mwd-at-grey-engineering-gmbh)
Responsibilities
Handle 24/7 on-call support (approx. 40 days/year), support new and existing customers as Service Delivery Manager, document service cases and solutions, participate in international software projects, perform system onboarding and after-go-live support, develop and adapt software solutions for logistics systems, analyze and implement change requests
Seniority
Senior, hands-on IC
