(Senior) Salesforce Consultant (m/w/d)
Core
Central point of contact for internal business units to analyze requirements, develop optimal Salesforce solutions, and drive the continuous development of the CRM landscape and digitalization of business processes.
Role type
Senior Salesforce Consultant (IC)
Builds
Optimized Salesforce configurations, automated processes, and data-driven reports/dashboards for internal business units.
Domain
Enterprise Software / CRM / Digital Transformation
Required skills
Salesforce platform expertise, business process analysis, solution design, Salesforce configuration, stakeholder management, documentation, change management, data analysis
Preferred skills
Salesforce Media Cloud, Salesforce Flows, permissions and automation, Salesforce AI (Agentforce, Einstein), CRM processes in Sales/Service/Customer Success
Technologies
Salesforce, Media Cloud, Agentforce, Einstein
Responsibilities
Analyze business requirements and conceive tailored solutions within the Salesforce platform; Configure and continuously develop Salesforce considering best practices; Conduct workshops and user training; Support change management; Create and maintain documentation, process descriptions, and technical concepts; Ensure operational quality assurance for system adjustments; Support Sales Controlling with data analysis and report creation.
Seniority
Senior, hands-on IC