Account & Service Manager – Retail Facility Management (m/w/d),
Core
Central interface for large retail clients, overseeing technical facility management services, planning weekly site visits, and driving service optimization and long-term relationship development.
Role type
Senior Account & Service Manager (Facility Management)
Builds
Technical service delivery and optimization for retail client networks
Domain
Facility Management / Retail
Required skills
Technical facility management experience, client account management, project steering, technical service analysis, stakeholder management, strategic planning
Preferred skills
Solution-oriented thinking, proactive action, strong communication, structured work style, MS Office proficiency
Technologies
MS Office, digital applications
Responsibilities
Manage and develop relationships with large retail clients and their store networks; Plan and coordinate weekly technical service visits; Analyze performance, costs, and incidents to derive optimization measures; Coordinate rollouts, modernizations, and special projects; Manage the network of service providers and partners; Collaborate with customer service, operations, and sales teams.
Seniority
Senior, hands-on IC