Customer Order Manager (m/w/d) - Defence
Core
Central role in customer order processing, ensuring smooth control of repair and service processes for H135/H145 helicopter programs within the international aerospace environment.
Role type
Customer Order Manager (Aerospace)
Builds
Repair and service operations for H135/H145 helicopter programs
Domain
Aerospace / Defence
Required skills
Operations management, logistics, contract management, SAP, English (fluent), German (fluent), analytical thinking, structured problem-solving
Preferred skills
Experience in aerospace or automotive industry, capacity planning, Master Production Schedule (MPS) management, stock and configuration management, KPI analysis and reporting
Responsibilities
Steer and track repair orders for H135 and H145 programs, ensure timely order processing considering customer requirements and Turn Around Times (TAT), manage and develop end-to-end relationships with internal customers, monitor operational processes and handle complaints and escalations, plan and control repair operations to ensure global customer supply, monitor Master Production Schedules (MPS) and prioritize customer requirements, manage stock and configuration, ensure transparent and proactive customer communication, analyze and report on relevant customer KPIs, interface management with internal departments like Front Office, Logistics, Workshops and Supply Chain Management
Seniority
Mid-level, hands-on IC