CRM Business Partner (m/w/d) Microsoft Dynamics 365
Core
Lead the introduction and continuous development of Microsoft Dynamics 365 CRM as the central point of contact for business units.
Role type
Senior CRM Business Partner (Microsoft Dynamics 365)
Builds
End-to-End CRM solutions and digital transformation processes
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
Microsoft Dynamics 365 expertise, business process analysis, end-to-end process optimization, requirement translation, stakeholder management, change management, data migration, process design, testing, rollout planning
Preferred skills
Experience with system-side mapping of business processes, collaboration with IT and implementation partners
Technologies
Microsoft Dynamics 365
Responsibilities
Translate business requirements into CRM solutions, support business units in migrations and new process introductions, analyze and optimize existing business processes, ensure holistic end-to-end process views, participate in data migration, process design, testing, and rollout, accompany change management measures and promote user acceptance, collaborate closely with IT, implementation partners, and key users, continuously develop the CRM solution post-implementation
Seniority
Senior, hands-on IC