Customer Service Officer (m/w/d) - Reederei
Core
Serve as the primary interface between customers and internal departments, handling service requests and supporting the digitalization of service processes.
Role type
Customer Service Officer
Builds
Customer service solutions and digital self-service experiences for shipping clients
Domain
Shipping / Maritime logistics
Deliverable
client delivery
Required skills
Customer service, case management, digital self-service support, process improvement, cross-functional collaboration, German, English
Preferred skills
Shipping industry experience, digital tool proficiency, hands-on mentality
Responsibilities
Handle and resolve customer service inquiries, Support customers with digital self-service and e-commerce tools, Collaborate with internal teams like Customer Administration and Sales, Contribute to the development of service processes and digital solutions
Seniority
Mid-level, hands-on IC