Medizinischer Kundenberater Care Management (gn)
Core
Coordinate medical services and support customers in challenging situations such as accidents or care needs, acting as the first point of contact for insured individuals.
Role type
Medical customer consultant (care management)
Builds
Customer support workflows and care coordination services
Domain
Health insurance and care management
Deliverable
client delivery
Required skills
Medical background qualification, service orientation, empathy, MS Office proficiency, independent work, documentation skills
Preferred skills
Multi-year medical experience, English language skills, additional foreign languages
Technologies
MS Office
Responsibilities
Act as the first contact for insured persons in case of accidents or care needs, organize required assistance according to insurance terms, consult customers on medical and insurance-related questions, process inquiries for insured benefits, inform customers about suitable medical service providers, document all procedures carefully