Versicherungskaufmann Vertragsmanagement & Kundenberatung (gn)
Core
Central point of contact for internal departments, customers, and sales partners regarding insurance contracts with damage claims, analyzing contracts, and developing optimization solutions.
Role type
Insurance contract management and customer advisory specialist
Builds
Optimized insurance contracts and tailored solutions for customers
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Contract analysis, customer advisory, solution development, process optimization, contract modification, service-oriented communication
Preferred skills
Flexibility, structured work, independent responsibility, complex case management
Technologies
None stated
Responsibilities
Support internal departments, customers, and sales partners on insurance contract questions; Analyze existing contracts with sales and customers to develop optimization options; Explain contract contents and support contract changes; Handle customer requests independently to resolution; Identify optimization potentials in service and contract processes; Ensure high customer satisfaction and long-term retention through professional communication