Versicherungskaufmann Kundenservice & Vertragsbetreuung (gn)
Core
Providing competent telephone and written customer service for new and existing clients, handling insurance contract inquiries, and identifying sales leads.
Role type
Customer service representative (insurance)
Builds
Long-term customer relationships and efficient service processes
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Insurance knowledge, telephone and written communication, customer orientation, lead identification, process improvement
Preferred skills
Experience in property insurance, flexibility, adaptability to new digital tools
Technologies
Modern insurance systems and digital applications
Responsibilities
Answering customer questions about insurance contracts, processing incoming customer requests, identifying and qualifying sales leads, contributing to the development of customer processes and systems
Seniority
Entry to Mid-level