Critical Account Team - Advanced Customer Engineer
Core
Senior technical engineering role providing advanced expertise, leadership, and customer advocacy for HPE Networking solutions to critical accounts.
Role type
Senior IC Advanced Customer Engineer (Networking)
Builds
HPE Networking solutions and services for strategic enterprise customers
Domain
Enterprise Networking, Hybrid Cloud, Data Center
Deliverable
client delivery
Required skills
Enterprise networking design (L2/L3, BGP, OSPF, MPLS), Data Center architectures (Spine-Leaf, EVPN/VXLAN), Security technologies (IPSec, NAC), Root-cause analysis, Complex issue troubleshooting, Engineering tool development, Stakeholder influence
Preferred skills
Wireless networking solutions, Cloud connectivity (SD-WAN), Linux environments
Technologies
Juniper, Linux, BGP, OSPF, IS-IS, MPLS, EVPN, VXLAN, SD-WAN, IPSec, RADIUS, TACACS+, Packet capture analyzers
Responsibilities
Act as senior technical resource for Critical Account Program customers; Identify sub-optimal designs and misconfigurations; Troubleshoot complex hardware/software defects remotely or onsite; Drive engagement with software engineering teams to address product defects; Build trusted advisor relationships with CIOs and executive stakeholders; Manage travel for on-site troubleshooting (up to 40%).
Seniority
Senior, 10+ years HPE Networking/Juniper experience, 15-20 years industry expertise
