HPC & AI - Software Engineering Resolution Engineer
Core
Provide Level 3 technical support and resolution for HPE's Cray Programming Environment software, analyzing issues, reproducing bugs, and collaborating with vendors.
Role type
Senior IC software engineering resolution engineer (HPC/AI)
Builds
Cray Programming Environment software product
Domain
High Performance Computing (HPC) and AI
Deliverable
production ML models | product features
Required skills
Linux, GPU drivers, NVIDIA Nsight, C++, Fortran, Python, MPI, debugging tools, Apptainer, PyTorch, NCCL, RCCL
Preferred skills
Containerization, 3rd party supplier collaboration
Responsibilities
Analyze, reproduce, isolate, and resolve software issues; Provide technical support for escalated customer issues; Escalate unresolved issues to R&D or partners; Perform product pre-release testing; Document issues and create customer documentation; Provide after-hours support; Mentor less-experienced staff
Seniority
Senior, hands-on IC
