Channel L2C Digital Architect
Core
Define and govern end-to-end Lead-to-Cash (L2C) process and policy architecture for HPE Networking, ensuring alignment across front and back office operations.
Role type
Senior enterprise process and digital architect
Builds
Integrated L2C operating model and digital strategy for channel transactions
Domain
Enterprise IT services, channel operations, and business process transformation
Required skills
Enterprise process architecture, policy harmonization, business- and systems-thinking, user experience design strategy, cross-functional operating model design
Preferred skills
Channel operations expertise, networking industry experience
Technologies
CRM, CPQ, order management, provisioning, entitlements, billing, finance
Responsibilities
Define and govern E2E L2C process and policy architecture; mentor and manage a team of functional and process architects; lead inventory and rationalization of legacy L2C policies; define core personas and guide development of experience blueprints and journey maps; guide translation of experience intent into digital and process design guardrails; orchestrate cross-pillar design governance; support governance forums with architectural decision support
Seniority
Senior, hands-on IC with strategic oversight
