Case Manager:in / Mitarbeiter:in im Klientenservice (m/w/d)
Core
Case Manager supporting employees of corporate clients with personal and professional challenges via EAP and mental health services.
Role type
Senior IC case manager (EAP/Employee Assistance)
Builds
Employee Assistance Programs (EAP) and mental health support services for corporate clients
Domain
Human Resources / Mental Health / Employee Assistance Programs
Deliverable
client delivery
Required skills
Case management, process coordination, telephone communication, needs assessment, scheduling, stakeholder coordination
Preferred skills
Experience in specialized counseling (medical topics, mental health support)
Technologies
Telephony systems, chat platforms, CRM tools
Responsibilities
Handle initial client contact and inquiries, assess client needs, coordinate counseling processes and appointments, monitor case progress, serve as liaison between clients and counselors
Seniority
Mid-level, hands-on IC