Customer Success Manager (m/w/d) - B2B Softwarelösungen
Core
Managing long-term success and growth of existing B2B customers for Identity & Access Management (IAM) and Medical Device Documentation/Quality Management Systems.
Role type
Customer Success Manager (B2B Software)
Builds
Customer retention, contract renewals, and upselling for B2B software solutions
Domain
IT Security and Medical Solutions
Deliverable
client delivery
Required skills
Customer success/account management, contract and billing management, structured onboarding processes, CRM management, cross-selling and upselling
Preferred skills
Experience with segmented customer bases, prioritization of support tasks
Technologies
CRM
Responsibilities
Conduct structured onboarding for new customers, manage customer relationships and satisfaction, drive contract renewals and upselling, coordinate billing and service processes
Seniority
Mid-level, hands-on IC