Cybersecurity Operations & Enablement
Core
Central point of accountability for service governance, partner management, and operational excellence across a portfolio of cybersecurity services and strategic partners.
Role type
Senior Service Governance & Operations Lead (Cybersecurity)
Builds
Cybersecurity service delivery frameworks, partner performance metrics, and executive reporting.
Domain
Cybersecurity operations and IT service management
Deliverable
dashboards & analysis
Required skills
Service governance, partner management, KPI/SLA definition, risk identification, executive reporting, stakeholder alignment, program execution
Preferred skills
PMP, PRINCE2, CISSP, CISM, CISA, large enterprise experience
Technologies
Service management tools, performance monitoring platforms
Responsibilities
Define and monitor service performance metrics, KPIs, and SLAs; manage third-party service provider performance and recovery; build governance frameworks for accountability; facilitate alignment across cybersecurity leaders and stakeholders; drive continuous improvement in service quality and governance maturity.
Seniority
Senior, hands-on IC with strategic oversight