Engineering Support
Core
Provide day-to-day management and support for HPE (Aruba) support labs, ensuring operational readiness and asset maintenance for network testing environments.
Role type
Senior IC engineering support specialist (networking lab operations)
Builds
Operational support for HPE (Aruba) networking products and services
Domain
Networking infrastructure and enterprise IT operations
Deliverable
infrastructure
Required skills
Network environment management, hardware maintenance, RMA processing, lab asset management, vendor relationship management, backup system planning, operational guideline adherence
Preferred skills
CCNA, JNCIA, ACA certifications
Technologies
HPE (Aruba) network products, lab databases, backup systems
Responsibilities
Support lab requirements of end users (TAC & other BUs), ensure lab equipment is maintained in operational condition, process RMA for faulty hardware, monitor lab environment (cooling, power), manage relationships with 3rd party vendors, plan future lab growth requirements, implement new tools/technologies
Seniority
Senior, hands-on IC
