HPC & AI Hardware - Engineering Resolution Engineer
Core
Diagnose, troubleshoot, and resolve complex hardware issues in High Performance Computing (HPC) and Artificial Intelligence (AI) environments to ensure reliable system performance.
Role type
Senior IC hardware resolution engineer (HPC/AI)
Builds
Stable operation of HPC and AI hardware platforms for research institutions, enterprises, and government organizations
Domain
HPC and AI hardware infrastructure
Deliverable
client delivery
Required skills
Hardware diagnostics, root cause analysis, Linux/Unix OS proficiency, system troubleshooting, technical documentation, escalation management, on-call support coordination, physical equipment handling
Preferred skills
Mechanical systems analysis, electrical systems design, air/liquid cooling technologies, water chemistry knowledge, enterprise server/storage/networking expertise
Technologies
HPC infrastructure, enterprise servers, storage systems, networking environments, diagnostic and debugging tools
Responsibilities
Investigate and resolve complex hardware issues; perform root cause analysis; support customers through the service lifecycle; analyze system hardware and infrastructure; provide technical guidance and workarounds; manage escalations to engineering teams; coordinate on-site repairs and break-fix management; maintain detailed case documentation; participate in 24x7 on-call rotation; travel to customer data centers
Seniority
Mid-to-Senior, hands-on IC