Premium Services Switching Engineer
Core
Provide advanced technical support and troubleshooting for HPE Aruba enterprise switching solutions, managing complex customer issues from initial contact through resolution or escalation.
Role type
Senior IC Network Support Engineer (Switching)
Builds
High-quality customer experience and technical readiness for Aruba AOS-CX and AOS-S platforms
Domain
Networking / Enterprise IT Support
Deliverable
client delivery
Required skills
Advanced troubleshooting, case management, SLA adherence, root cause analysis, network diagnostics, documentation, stakeholder coordination
Preferred skills
Automation & DevOps, WLAN, SD-WAN, Cloud platforms (AWS, Azure)
Technologies
Aruba AOS-CX, Aruba AOS-S, TCP/IP, VLANs, OSPF, BGP, Linux, Windows, CLI (SSH, Telnet), ServiceNow
Responsibilities
Serve as primary customer contact for Aruba Switching support via phone, email, and web; manage cases from creation through resolution or escalation; collect, analyze, and validate logs and diagnostic data to isolate root causes; coordinate with internal stakeholders and escalate to advanced support when required; ensure accurate problem identification and SLA adherence.
Seniority
Mid-Senior, hands-on IC