Senior Network Support Specialist / Spécialiste principal en support réseau
Core
Senior Level 3 technical escalation and deep troubleshooting for HPE Instant On cloud-managed networking solutions (access points, switches, gateways).
Role type
Senior IC network support specialist (Level 3).
Builds
Cloud-managed networking platforms, wireless access points, Ethernet switches, security gateways, and management applications for enterprise customers.
Domain
Enterprise networking, cloud-managed infrastructure, wireless LAN.
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (troubleshooting, validation, RCA).
Required skills
TCP/IP networking, routing and switching, wireless LAN (802.11), network security fundamentals, Linux system administration, log analysis, packet capture analysis, root cause analysis, software defect identification, technical documentation, mentoring.
Preferred skills
Aruba or HPE Networking product experience, cloud-managed networking troubleshooting, AWS cloud services, scripting/automation (Python), networking certifications (CWNA, CWNP, CCNP, Aruba).
Technologies
Linux, cloud-managed platforms, management applications, AI-assisted troubleshooting tools.