Technical Support Manager
Core
Managing a team of engineers designing, developing, and troubleshooting network access solutions and software for the mobile enterprise.
Role type
Senior IC Technical Support Manager (Engineering)
Builds
Next-generation network access solutions, intelligent edge systems, and digital workspace products
Domain
Networking, wireless technology, and mobile enterprise infrastructure
Deliverable
product features
Required skills
People management, project management, resource allocation, process improvement, stakeholder communication, technical troubleshooting, team coaching
Preferred skills
Networking and wireless technical skills, advanced business acumen, multi-geography workforce management
Technologies
Network access solutions, wireless systems, engineering software
Responsibilities
Provide leadership for a team designing and developing engineering solutions; manage headcount, deliverables, schedules, and costs for multiple projects; communicate project status and escalate issues; manage relationships with outsourced partners; identify opportunities for process improvement and cost reductions; oversee hiring, performance plans, and career development for direct reports
Seniority
Manager, hands-on leadership with 5+ years experience
