HPC Onsite Technical Consultant (Borlänge, Sweden)
Core
Provide onsite hardware reactive support and troubleshooting for a large High Performance Computing (HPC) system at a customer site in Borlänge, Sweden.
Role type
Onsite Technical Consultant (Hardware Support)
Builds
Hardware support services for HPC systems
Domain
High Performance Computing / Data Center Infrastructure
Deliverable
physical/clinical work
Required skills
Computer systems hardware support, troubleshooting, hardware component replacement, cooling system monitoring, spare parts management, incident documentation, escalation procedures
Preferred skills
Degree in computer science or related discipline, 3-5 years of experience in hardware support
Technologies
HPC systems, Cooling Distribution Units, Case management systems
Responsibilities
Diagnose and troubleshoot hardware issues reported by customers or HPE onsite; Produce documented remediation action plans and technical records; Execute Plan of Action for failed hardware components; Monitor Cooling Distribution Units and act according to routines; Manage spare parts inventory and replenishment processes; Participate in 24/7 on-call rotation for SLA compliance.
