Mitarbeiter Vertriebsinnendienst (m/w/d)
Core
Supporting sales operations by managing customer inquiries, processing orders, and coordinating with sales, production, and logistics teams.
Role type
Sales Operations Specialist
Builds
Sales support processes and customer order fulfillment
Domain
Industrial packaging and logistics
Deliverable
product features
Required skills
Order processing, document creation (quotes, delivery notes, invoices), customer data management, cross-functional coordination, deadline monitoring
Preferred skills
ERP/CRM system knowledge, English language skills
Technologies
MS Office, ERP systems, CRM systems
Responsibilities
Handling customer inquiries via phone and email, Processing and managing orders in the system, Creating quotes, delivery notes, and invoices, Maintaining customer and master data, Coordinating with sales, production, logistics, and external partners, Monitoring delivery schedules and supporting the outside sales team, Managing customer relationships and resolving initial issues