Teleservice - Fachkaufmann - Versicherung (m/w/d)
Core
Handling customer inquiries about existing insurance claims, receiving and routing technical fault reports, and providing customer advice on the employer's current sales products.
Role type
Teleservice specialist (insurance)
Builds
Customer service interactions and technical support for insurance products
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Insurance claims knowledge, Technical fault reporting, Customer consultation, Error analysis, Problem-solving, Microsoft OS (Client/Server), MS-Office, Hardware troubleshooting
Preferred skills
English (basic), German (fluent, written and spoken)
Technologies
Microsoft Windows, MS-Office
Responsibilities
Provide information on existing claims, Record and route technical fault reports, Advise customers on sales products, Analyze errors and find solutions