Call-Center-Agent m/w/d für Mobilfunk - Inbound
Core
Inbound customer support for mobile network services, handling inquiries, orders, and business customer consulting.
Role type
Customer support agent (inbound)
Builds
Customer service interactions for a mobile network provider
Domain
Telecommunications / Mobile Network
Deliverable
client delivery
Required skills
Mobile network knowledge, IT system proficiency, German (fluent), Time flexibility
Responsibilities
Answer customer inquiries regarding mobile services, Consult and support business customers, Implement product and technical information, Maintain customer database, Accept and clarify orders via phone and email, Perform up-selling and cross-selling
