Callcenteragent/in für eine Bürgerhotline gesucht - Englisch
Core
Inbound telephone support for citizens in Berlin, handling complaints, inquiries, and appointment scheduling.
Role type
Customer service agent (inbound)
Builds
Citizen hotline services for Berlin districts
Domain
Public sector / Municipal services
Deliverable
client delivery
Required skills
English (spoken and written), complaint handling, appointment scheduling, documentation, inbound call management
Responsibilities
Answering inbound calls, processing citizen complaints, scheduling appointments, documenting conversations
