Claims Adjuster – Motor
Core
Manage a varied portfolio of commercial motor claims from notification to finalisation, determining liability and assessing indemnity based on policy wordings and factual investigation.
Role type
Claims Adjuster (Motor)
Builds
Commercial motor insurance claims resolutions
Domain
Insurance (General Insurance / Motor)
Deliverable
client delivery
Required skills
Motor claims knowledge, Australian regulatory requirements, commercial insurance policy interpretation, liability assessment, motor claims legislation, managed service claims handling, Excel, Microsoft Word, Outlook
Preferred skills
Experience with fleet policies, Aggregate deductible arrangements, claims development trend analysis
Responsibilities
Assess claims over TPA and Agencies delegated authority, Provide recommendation and approvals on claim referrals, Act as key escalation point for brokers and clients, Review and approve monthly invoices from Third Party Administrators, Validate charges against Claims Handling Agreements, Monitor claim handling costs and service provider expenses, Determine liability and assess indemnity, Engage with brokers, clients, assessors and repairers, Liaise with underwriters regarding claims development, Ensure claims are processed in accordance with guidelines, Maintain claims data and documentation, Identify and escalate claims or legal issues, Contribute to continuous improvement initiatives