Resident Experience Team Member
Core
Frontline service and operations support for a Build-to-Rent apartment community, ensuring resident satisfaction and facilitating leasing activities.
Role type
Resident Experience Team Member (Property Management)
Builds
Residential apartment community (Build-to-Rent)
Domain
Real Estate / Residential Property Management
Deliverable
client delivery
Required skills
Resident relations, leasing support, conflict resolution, cross-functional coordination, emergency response procedures, regulatory compliance
Preferred skills
Entry-level leasing experience
Responsibilities
Provide warm, professional service to residents and guests; support leasing tasks including check-ins, inspections, and viewings; resolve resident concerns; coordinate with maintenance, cleaning, and security teams; uphold resident rights, privacy, and safety during emergency procedures.