VMware - Technical Customer Support Engineer L2 (Zerto)
Core
L2 Technical Customer Support Engineer for VMware Zerto solutions, focusing on troubleshooting, debugging, and resolving customer issues in virtualized environments.
Role type
L2 Technical Customer Support Engineer
Builds
Customer support and resolution for VMware Zerto virtualization solutions
Domain
Enterprise Datacenter software, Virtualization, Cloud
Deliverable
client delivery
Required skills
VMware vSphere support, Log Analysis, TCP/IP, DNS, Linux/UNIX administration, Storage subsystems knowledge, Troubleshooting, Customer handling
Preferred skills
MS Hyper-V experience, AWS virtualization, Azure Virtualization, VCP certification, Cloud Computing experience
Technologies
VMware vSphere, Zerto, Linux, UNIX, TCP/IP, DNS, MS Hyper-V, AWS, Azure
Responsibilities
Designing, developing, analyzing, troubleshooting and debugging systems and solutions for HPE's portfolio; Advising, integrating, and accelerating customers' outcomes from digital transformation; Solving common technical problems with specialist level expertise; Providing analysis of information and recommendations for appropriate action.
Seniority
Mid-level, hands-on IC
