VMware - Technical Customer Support Engineer L2 (Zerto)
Core
Provide Level 2 technical support for VMware Zerto solutions, troubleshooting virtualization and disaster recovery issues for enterprise customers.
Role type
Technical Customer Support Engineer L2
Builds
Customer support and resolution for VMware Zerto disaster recovery products
Domain
Enterprise IT, Virtualization, Disaster Recovery
Deliverable
client delivery
Required skills
VMware vSphere support, Log Analysis, TCP/IP networking, Linux/UNIX administration, Storage subsystems knowledge, Troubleshooting
Preferred skills
MS Hyper-V experience, AWS virtualization, Azure Virtualization, VCP certification, Cloud Computing experience
Technologies
VMware vSphere, Zerto, Linux, UNIX, TCP/IP, DNS, MS Hyper-V, AWS, Azure
Responsibilities
Troubleshoot and debug virtualization and disaster recovery systems, Analyze logs to identify root causes of issues, Handle customer technical inquiries and resolve incidents, Collaborate with engineering teams on complex problems
Seniority
Mid-level, hands-on IC