Kaufmännischer Angestellter / Serviceassistent (m/w/d) Volks
Core
Customer reception and support in the service area of a Volkswagen dealership, handling orders, appointments, billing, and vehicle rentals.
Role type
Commercial employee / Service assistant
Builds
Customer service interactions, order intake, appointment scheduling, billing, and vehicle rental management
Domain
Automotive retail / Service
Deliverable
product features
Required skills
Order intake, appointment scheduling, billing and invoicing, complaint handling, cash register operations, customer communication, problem-solving
Preferred skills
Automotive industry background, friendly and open demeanor, teamwork, self-motivation, resilience, assertiveness
Technologies
Cash registers, rental management systems
Responsibilities
Accept orders via phone and in person, schedule customer appointments, support billing and claims processing, rent and bill rental vehicles, process cash transactions and end-of-day closing, ensure customer satisfaction through active communication and problem-solving