Teiledienstmitarbeiter mit Schwerpunkt Kundentheke (m/w/d)
Core
Customer service representative for the parts department, serving internal workshops, NORA customers, and counter customers.
Role type
Parts department customer service representative
Builds
Vehicle and accessory parts supply chain
Domain
Automotive retail and logistics
Deliverable
product features
Required skills
Parts and accessories sales knowledge, Customer consultation, Logistics coordination, Technical or commercial training in automotive industry
Preferred skills
Experience in parts and accessories sales, Commercial understanding, Organizational skills, Familiarity with parts service systems, Communication skills, Customer orientation, Teamwork, Initiative
Technologies
Parts service systems
Responsibilities
Serve as contact person for all parts department customers, Organize timely provision of vehicle and accessory parts, Consult customers on accessories, wheels, tires, original parts, and retrofit software products, Ensure the logistics value chain, Manage customer relationships for high satisfaction, Maintain and design the shop
