SoftwareOne Deutschland GmbH: Power Platform Support Engineer (gn)
Core
2nd- and 3rd-level support engineer analyzing complex technical incidents and developing sustainable solutions for Microsoft Power Platform and Cloud Services.
Role type
Senior IC support engineer (Power Platform)
Builds
Production support solutions and knowledge base articles for enterprise customers
Domain
IT Services / Microsoft Cloud
Required skills
Power Platform troubleshooting, Microsoft Dataverse, Microsoft Entra ID, Microsoft Graph API, Microsoft Dynamics 365, SharePoint Online, Azure Integration Services, ITIL incident/problem/change management, technical escalation coordination
Preferred skills
None stated
Technologies
Power Apps, Power Automate, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services
Responsibilities
Analyze and resolve complex 2nd- and 3rd-level technical incidents for business customers, Support customers with error analysis and operations of Microsoft Power Platform and Microsoft 365 solutions, Coordinate technical escalations directly with Microsoft and other vendors, Document work ITIL-compliant and contribute to the knowledge base, Identify recurring issues and propose continuous service improvements
Seniority
Mid-level, hands-on IC
