SoftwareOne Deutschland GmbH: Power Platform Support Engineer (gn)
Core
2nd- and 3rd-level support engineer for Microsoft Power Platform and related cloud services, analyzing complex incidents and developing sustainable solutions for enterprise customers.
Role type
Senior IC support engineer (Power Platform)
Builds
Production support solutions and knowledge base articles for Microsoft Power Platform and Microsoft 365
Domain
Enterprise IT Services / Microsoft Cloud
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Power Platform troubleshooting, Power Apps, Power Automate, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services, ITIL incident/problem/change management, technical escalation coordination, documentation
Preferred skills
Matrix organization experience, proactive service improvement ideas
Technologies
Microsoft Power Platform, Microsoft 365, Dataverse, Entra ID, Graph API, Dynamics 365, SharePoint Online, Azure Integration Services
Responsibilities
Analyze and resolve complex 2nd- and 3rd-level technical incidents for business customers, support customers with error analysis and operations of Power Platform and Microsoft 365 solutions, coordinate technical escalations with Microsoft and vendors, document work ITIL-compliant and contribute to knowledge base, identify recurring issues and propose service improvements
Seniority
Mid-to-Senior, hands-on IC